We recently purchased our first home, and found a beautiful Clayton brand home at this dealership. We love our Clayton mobile home, but the customer service we have experienced from Southern Homes during installation of our home has made this process a nightmare. We purchased the home without financing, explaining that we were unfamiliar with the permitting and installation process, and we were reassured by our salesman that we would receive their help throughout. After the home was paid for, it was like pulling teeth to get any help from anyone at Southern Homes. It seemed impossible to even get a phone call returned. The house was not delivered when scheduled, was not set up when scheduled, and the contracting company that Southern Homes set us up with was also less than helpful. Every step of the installation process took longer than we were told, and it seemed to take longer simply because of their negligence and refusal to do what they said they would. After our home was finally installed, we had to wait 6 WEEKS for them to finish the drywall because they did not know what paint colors were used in the home. The drywall finisher they contracted for us was told to lie and say that his truck broke down to cover for the fact that they failed to go to Home Depot to buy our paint when they said they would. I was told that I was referred to as the "crazy lady" by the dealership manager. I guess it's "crazy" to inquire as to why it took them 6 weeks to have paint mixed at Home Depot.

I would stay as far away from this company as possible. And definitely do everything you can to ensure they don't get full payment for your home until they've completed the work they promise to do.

That being said, our Clayton home is beautiful and the manufacturer (who is not affiliated with Southern Homes) has been wonderful to work with.