This place is horrible! Had video headrests put in new car in Dec 2011. By Feb realized they were staticy. Went to store in March and the guy told us that he had to order new ones. Its now June and still getting the run around!!! the guy Ronnie keeps saying that he has to order them, and the guy he orders from isnt calling him back. WE call every week, he gives us the run around, says he will call back, and never does.



They make no effort to accomodate, apease, or value us as customers who paid CASH!!!! My mistake doing that, should have known better.



We have a two year lease and the headrests have not worked for 6 months of the lease now.



DO NOT USE THIS PLACE....the WORST!

This place does horrible work. They installed a remote start on my girlfriends car which was not an issue. i went back for a remote start and glass break sensor on my car. 2 months later the remote start did not work and I went back multiple times for them to try and fix it; only after the 3rd time did they fix it. The glass break sensor hardly works and im scared to hit the glass any harder as it would shatter. Against my judgement, i went back for them to install HID in my car (because the one i installed was a crappy product) so I would not have to deal with the head ache. As soon as i got home, one light did not work. Went back, the installer said I knew I should have spliced the wires YET STILL DID NOT SPLICE THEM. He taped it and it worked for a day... guess what, it came out again. I went back and was furious and the took a look and rather than tape it, they glued it in.. Do they know the engine compartment gets to be about 300f and glue melts? It stopped working again. I went back and flipped, had a huge arguement because they said they couldnt fit me in, f inally they fixed it. It went out again... i went back had a huge argument with the fat guy there, the installer was rude as well.. They said they would fix it this time and make sure it doesnt happen again.. Customer service is very bad, products they use are very bad, they do terrible work... I will NEVER go back to them nor refer any customers to them.. Cant wait to see them go under

Stereo Express IS UNDER NEW MANAGMENT and has been newly renovated it is the most professional shop on Staten Island for All of your Audio, Video & Security Needs...the waiting area is an absolute pleasure complete with a childrens area, big screen TV & comfy couches...They are also equipted with some of the best insta...llers you may already know with an unremarkable reputation for nothing but quality work...So shop around but when you want quality with affordable pricing there's only one place to go STEREO EXPRESS.....

They installed a DVD which short after that broke. Contacted them to replace it, they gave me the run around for months and never replace it. DO NOT USE THEIR SERVICE, FIND SOMEONE BETTER.

DO NOT GO TO STEREO EXPRESS FOR ANYTHING!!! I ordered two starter remotes for my car from them. I paid in full. They gave me the run around for months saying they didnt know why the product was delayed coming in but that they had'nt recieved it yet. Eventually I told them that I had enough and I wanted my money back. Again months before anything happened. Finally I go in there and he gives me a check. I run right to the bank to deposit it and of course 4 days later the check bounced. SO NOT ONLY WAS I OUT THE ORIGINAL MONEY I PAID BUT NOW MY BANK CHARGED ME A RETURNED CHECK FEE.

Again I repeat, do not use this place for anything or else you will get screwed like me and all the other people on this site.