I called on the morning of our move to confirm and was told that someone made an error and that they couldnt move us until 1pm instead of the scheduled 8:30am. The booking agent advised that they would send another truck. When the "other" movers arrived after 2pm, they told me that they were called in from another location and they were not equipped because their truck was small. They had to move things around in the truck to try to fit everything and subsequently had to make a 2nd trip. The movers took 7 hours to complete our move. By the time that we finished for the evening, Michael's Moving and Storage was already closed and I had to leave a message about the additional time that I had to pay for. Michales refused to reimburse me. I sent them the entire list of items that I needed to move and they agreed to it. I requested the contact name of the owner, but never received it. For your information, the movers that assisted me were extremely professional and honest with me.

When I called on the morning of our move date (8 August 2013) to confirm our appointment, Michael's Moving and Storage and National Van Lines(based in Staten Island) advised me that someone in their company made an error and that they did not have our appointment listed until 1pm instead of the scheduled 8:30am. Jackie, the booking agent, advised that because of this error, they would need to pull a another crew that was close by to assist with our move. This was confirmed through an email sent to me from Jackie. I actually added an additional move from a 2nd location on the same date which if extended beyond the initial 4 hours, I would be charged $95 per hour after the initial 4. Jackie confirmed and that there were no worries. When the "other" movers arrived after 2pm, they told me that they were called in from another location and they were not equipped for my move because their truck was smaller. In fact, several times during the move, they told me that they were not sure that t

City Express have nice services and facilities. i recommend all of you to use this service.

Awesome bunch of guys. They're fast, safe and careful. Not a single scratch on anything! Would highly recommend and will be using them again for my next move!