I recently purchased a fabric chair and ottoman with a five year protection plan. After delivery I noticed a small tear on the bottom of the arm of the chair. Upon further inspection, I discovered that the wooden frame inside the fabric was shattered, clearly caused by the delivery. I called, they came out, they said there was nothing they could do. I am now the proud owner of a broken chair and a useless "protection plan".

I recently purchased a chair and ottoman with a five year protection plan. After accepting delivery, we noticed a slight tear in the fabric of the chair near the base, upon further inspection, we noticed that the wooden frame inside was shattered. We called, they came out and told use there was nothing they could do.Don't buy their furniture and don't buy their "protection plan".