We signed a contract on a spec home that was about 50% complete (BIG MISTAKE but that is a review reserved later for the builder himself) and Springfield Granite Company was the sub doing the granite counters and back splashes. Since we signed the contract, we were allowed to do some customizing which included selecting our granite. The builder asked us to meet both him and his wife at Springfield Granite Company (also known as The Granite Source) and after making our granite selections we were shown their "precise" laser granite cutting machine. We thought we'd be receiving quality product and quality installation work. What we received was exactly the opposite. They cracked the granite on installation directly in front of the kitchen sink. They call this a "natural fissure" and other than epoxy it, would not replace it. The entire kitchen island, plus some of the other counter tops had intermittent rough edges and burrs that had not been fabricated or finished properly. Also, we were disheartened to find the majority of the granite was "halved" in the middle of the granite section and the seams are very visible...not good work at all and should be one continuous piece. Additionally, one rectangular sink in the master bath was cut so poorly that there is no straight line to it in several spots and nothing laser cut about it at all. Add to all that very sloppy silicone work, scratches in some of the granite that will not buff out, etc.

We dealt directly with the owner of this company and he did come out to look. He was not happy with most of the work but indicated the crack or "fissure" was pretty normal and would not be addressed other than the epoxy. And the sink in the master was a big concern as it was going to possibly involve a tear out/start over which neither party wanted. He did send out his lead installer who addressed some of the items within his scope, such as the rough areas and burrs, some of the pitting holes, and did epoxy on the fissure...but could do nothing about the glaring seams, the crookedly cut sink hole, or some of the housekeeping items like the scratches, and the silicone. We discussed a reimbursement or discount with the owner, but the dollar amount he threw out there really was not enough to cover all the issues and he chose to not send the money anyway. It took over two months of no follow up on his part to finally get him to offer a reimbursement. He only agreed to pay us a little over $100 to live with the crooked rectangle on the sink but then it seems he decided he wasn't going to pay anything (because he never sent the money) and that is okay with me because the only thing that will fix it is 100% reimbursement. Then I would find a quality granite company to come rip it out and do it over...but do it right. And had we had more time to just focus on the work of this one sub, the outcome may have been more favorable for us but it is doubtful as this granite company does not seem to care about their customers and we have the unresponded emails and phone calls to back that up....plus the photos of the work. Buyer beware. Just know this, there are big differences between granite companies around Springfield and this one should not be on anyone's list to consider for their product, their installation, and their follow up.

We signed a contract on a spec home that was about 50% complete and Springfield Granite Company was the sub doing the granite counters. Since we signed the contract, we were allowed to do some customizing which included selecting our granite. The builder asked us to meet him at Springfield Granite Company (also known as The Granite Source) and we made our selections. We thought we'd be receiving quality product and quality installation work. What we received was exactly the opposite. They cracked the granite on installation directly in front of the kitchen sink. They call this a "natural fissure" and only would epoxy it. The entire kitchen island had rough edges and burrs that had not been finished properly. Also, most of the granite was "halved" in the middle of the section; the seams are very visible. Additionally, one rectangular sink in the master bath was cut so poorly that there is no straight line to it. Sloppy silicone work, scratches in the granite, etc.

We dealt directly with the owner of this company and he did come out to look. He was not happy with most of the work but indicated the crack or "fissure" was pretty normal and would not be addressed other than the epoxy. And the sink in the master was a big concern as it was going to possibly involve a tear out/start over which neither party wanted. He did send out his lead installer who addressed some of the items within his scope, such as the rough areas and burrs, some of the pitting holes, but could not address the crooked sink and did not address the scratches or poor silicone work. Bottom line is we got the run around on resolving the sink issue and we had emails and phone calls that were ignored by this company. This company simply does not care about their customers, have poor follow up, and produce poor quality workmanship in their product. Caveat emptor...run fast in another granite company's direction.