Not open about their polices. My last vet (Thrive in Austin, Tx) allowed me to not to a heartworm test for my dog since he was on heartworm prevention already and had a previous heartworm test. Therefore I declined the heartworm test when I went to Springfield Veterinary Center, explaining that my dog was already on heartworm prevention. I WAS NOT TOLD THAT DECLINING THE TEST MEANT THAT THEY WERE NOT ABLE TO PRESCRIBED ANY PREVENTION TO ME. They had time to mention this when I asked how to get medicine online for my dog and was told that the online seller just had to contact them. I understand that different vets have different policies but I would not have declined the test if I had known the result. When I found out that they did not allow the prescription from the online provider, I called to find out the issue and was told they did not have a heartworm test for my dog so would not provide it even when I pointed out my dog had a test from 2014 and be on prevention since. I'm still angry that I wasn't informed of this policy when I declined the test or when I talked about getting heartworm prevention. Will never go to them again, rather eat the cost of going to another vet to get the heartworm prevention. I increased the score due to being offered a free heartworm test after the Veternarian called me back, though I did not take him up on it.

Not open about their polices. (Moved to 330 E. Battlefield) My last vet (Thrive in Austin, Tx) allowed me to not to a heartworm test for my dog since he was on heartworm prevention already and had a previous heartworm test. Therefore I declined the heartworm test when I went to Springfield Veterinary Center, explaining that my dog was already on heartworm prevention. I WAS NOT TOLD THAT DECLINING THE TEST MEANT THAT THEY WERE NOT ABLE TO PRESCRIBED ANY PREVENTION TO ME. They had time to mention this when I asked how to get medicine online for my dog and was told that the online seller just had to contact them. I understand that different vets have different policies but I would not have declined the test if I had known the result. When I found out that they did not allow the prescription from the online provider, I called to find out the issue and was told they did not have a heartworm test for my dog so would not provide it even when I pointed out my dog had a test from 2014 and be on prevention since. I'm still angry that I wasn't informed of this policy when I declined the test or when I talked about getting heartworm prevention. Will never go to them again, rather eat the cost of going to another vet to get the heartworm prevention. I increased the score due to being offered a free heartworm test after the Veternarian called me back, though I did not take him up on it.

Springfield Veterinary Clinic, gave me hope for my dog!! I had taken for years to another vet, he started having seizures, they kept telling me he is an old dog and sent me home.

My daughter takes her animals to SVC and I went with her when she had to put her cat to sleep. It was the most loved moment by the staff, I was in awe!

I decided to take my dog there, I brought my kids with me, I was positive I was going to be told the same as my other vet, he is old and that is just what happens!

I went there with no hope and after Dr. Wiseman checked my dog, suggested a pain management plan!!! I couldn't believe it!! I was given all the pros and cons of the medicine, and started the plan, I can't believe the difference in my pet, he is back to himself, It has been almost a year and my dog is still doting GREAT! I take him every couple of months for blood work and how he is doing. I walked in with no hope of saving my best friend and walked out with a plan of a road to recovery!! My family all go the SVC now, the staff is the BEST, they know my pet when they see him, they will call after visits to check up on him and send him cards!! I have never seen a more dedicated staff!! I am a SVC for life!! Thank you!! Renee Lawson

I could not have found a better place to take my pets! I love SVC. They are very caring and helpful. I have been taking my cats there for 4 years and I could not be happier. They make sure to do everything they can to take care of my babies and they try to make it as easy as possible for me. Theire new extended night hours on tuesdays is great as well- those who work all day and cant find time to take pets to the vet now have a chance to go in with their kids!

I am new to the area and I feel very fortunate that I found this vet clinic on my first try. The staff was friendly on the phone when I made the appointment, as well as when I brought my dog in. The clinic did not have that typical vet clinic smell. My little poodle gets very nervous in vet clinics, but Dr. Cynthia Wiseman sat on the floor and held him in her lap while she did the exam, and that calmed him right down. She also took the time to answer all of my questions, and I didn't feel rushed. I cannot express how positive an experience it was. I can't imagine there being a better clinic around.