Wednesday May 28, 2014, I went Macy's Department Store in Springfield, IL, needing a pair of shoes. A young lady named Collette, waited on me. For the first time in many years, I enjoyed the venture of buying shoes for my hard-to-fit feet. Collette made me feel like I was the only customer in the store and as I looked around she was doing the same for many other women looking for shoes. Hat's off to Collette who is professional, poised, warm, humorous and very informed of the shoes she sells and the company she works for.. She made my day! Thank you, Collette, and thank you, Macy's of Springfield: I'll be back!!! Nancy Bivin