Ordered an awning from Shadepro for my RV. They shipped me the awning but not the arms... only indicated one package on waybill. My tech came to install and finds we have no arms. $35 service call, no work done. Arms arrive directly from Carefree 5 days later. Tech arrives a 2nd time to install the awning and finds there is no bottom hardware, requiring a trip to the nearest RV dealer to acquire... one hour travel time and $70 labor. Called Shadepro to complain and they offered me nothing... Basically sent me to Carefree when ALL the problems stemmed from them. Would not recommend them to anyone!! One star is a reach...