I took my Letterman jacket in for them to place two patches that I received during my sophomore year. We discussed for five minutes in their store where I wanted them and the lady measured out where to place my patches. I picked up my jacket this week and they burned the leather on my sleeves and created two holes! Then they accuse me of having these obvious and disgusting holes in my jacket before I brought it in to them which is not true. They destroyed a 16 year old kid's letterman jacket, one that I earned; in academic, student council, orchestra, and football and I graduate in 2015. They ruined my jacket and refused to take responsibility. How could they do that to a kid? They should be ashamed of themselves.