Booked an appointment online more than 24 hours in advanced. Showed up for that appointment 15 minutes early to ensure they had enough time to prepare my service order. Waited 5 minutes for someone to come to the service desk. I informed the employee that I had an appointment in 15 minutes for service on my vehicle. She stated "oh my manager called you earlier". (he/she did not call me). She then stated "Oh you booked online... well it's a 3 hour wait for your service to be started."
No call, no text, no nothing except an attitude when I arrived for my scheduled appointment.
Don't waste your time, take your vehicle somewhere else.
Great way to treat your customers and a wartime veteran. Thanks pepboys.

Brought in for an oil change. They told me my serpentine belt was cracking, needed to be changed AND I need to replace my both front ball joints, both uppers. I took to my trusted mechanic found out that neither belt or ball joints were bad. Total rip off in the service dept. Will never go back again.

this place is a rip off. i towed my car over there and got it fixed. i drove a couple blocks and my car installed. i took it back and they want to charge me another diagnostic test which is another $80. Don't take your car over there.