I went to have my hair colored from brown to blond, i even brought a picture when I asked the stylist she went ahead and started foiling. When it was completed it still wasent up to the color so she started over with the foiling after five hours i walked out with brassy hair. Well when i got home i realized how ridiculous my hair looked, it was the same color as a golden retriever, with that i called and told the receptionist i wasent happy and i wanted to come and have it fixed. I was too nice for my own good i guess. The next day i showd up and the stylist came off as being angry off that i didnt like it, she didnt come out and say it but her actions sure did show it, not to mention as i'm in there the other sylists and trashy assistants kept making comments saying oh it looks good, you did a great job, yeah ok lets see those woman walk around with orangy hair. Anyway i never got an apology or anything. it was a complete disaster. Do not go here if hair is important to you.