My engagement ring came from another store in town over 6 years ago, the diamond was loose, so I took it to the store it came from and I was told not to wear it and I should buy another (have they lost their mind?) Tim fixed and cleaned it right up and had it looking brand new!! I couldn't believe how wonderful it looked! My husband also purchased a charm bracelet and several charms from LeRave and it was in a house fire. I didn't think there was any saving it, due to all the smoke damage etc. But when I went to pick it up, that looked brand new as well. For the past 3 years I said I would never purchase a thing from any other jewelry store as long as LeRave is in business and I still stand by that to this day! You will never find anyone as nice as they are, nor better items!