I slid off an icy road and needed my car pulled out. I called AAA and they sent out another local towing company that told my husband that AAA they need a 4 wheel drive truck, a 2 wheel drive truck and 4 men to remove my car and it would take about an hour. They told us that the minimum cost would be $350 in addition to what AAA was paying. My husband called AAA back and they told him they had never heard of that. AAA sent out Hearn to assess the situation. They removed my vehicle with one truck and one man in less than 10 minutes at no additional cost to me. I will recommend this company to all my friends and family. A real stand up company.