Academy Music Co. to me is an amazing local music store. They offer some of the best musical instructors in just about any instrumental field @ great low rates compared to many. They offer instrument leases of any kind with option to buy, instrument trade, the works! these guys will special order or repair just about any instrument you bring in. I recommend stop in and check it out sometime. as a professional musician in and out of many stores I would rate this store 5 star top notch class act Im comin back. If you ever had bad service from this store then something else is wrong in your world when you walk in there.

We rented a clarinet from this store and bought 5 reeds and the required book. Two of the reeds were cracked and the book was missing the dvd (as the instructor told us she should have gotten a dvd with it as well) . When we called the store to discuss the problem the man was extremely rude and basically said we were not telling the truth. He went so far as to laugh and would not let me get a word in edge wise. TRULY the worst I have ever been treated by a retailer ever. You would think that since my daughter is only in the 5th grade that they would want us to rent\purchase all of our instruments through high school and beyond. This man is clueless as to what customer service means and building relationships with his clients. I called the rental company and then I get a call back from MARK and AFTER he accussed me of "losing" the other disc in the first conversation he states this book only comes with one disc in his second conversation. When I tried to tell him this is my first experience with my daughter being in band he tells me to be quiet and listen, I told him I will NEVER GET ANYTHING THERE AND WHEN OUR 3 MONTHS IS UP I WILL RETURN THE INSTRUMENT AND RENT FROM SOMEWHERE ELSE.... I DO NOT RECOMMEND YOU GET ANYTHING HERE!!! AND BASED ON THE OTHER EXPERIENCES LISTED BELOW I WOULD NOT EVEN THINK OF GETTING AN INSTRUMENT REPAIRED HERE EITHER!!!!