Rented a large oceanfront house well in advance and unfortunately had to cancel and ask for my money back and wait for it to re-rent. It did re-rent rather quickly but instead of quickly refunding my money back, they held onto my money until the last minute after numerous calls and complaints to them... plus they took a 20 % fee out it for nothing as the house was re- rented for months prior to the trip as well as I had the insurance. NOT A GOOD EXPERIENCE AT ALL!