The worst. I have been shopping at this PetSmart for years and this was the end.



A very ill-tempered clerk named Vanessa had been rude to me several times over the past few weekend visits. Seemed almost like it was a personal thing. This was the last time. My (leashed) Lab puppy started to bark at a parrot in a glass cage. The parrot didn't seem to mind, and was even pecking the glass at eye-level with the dog. The kids surrounding her were enjoying at the scene and petting her. Overall nothing special, until Vanessa yelled at me from 30 feet away in front of about 20 customers to have the dog stop barking.



Flat out rude and embarrassing. I went home and looked up PetSmart to complain. I was surprised to find HUNDREDS of complaints leveled at PetSmart. Wow…what a customer service record. I won't bother pursuing it…. I will just take the $1,200/yr I spend at that store and go elsewhere.



… and somebody ought to train Vanessa ASAP that barking at customers really doesn't work.

Pet Smart has advertised that they do grooming on a variety of animals. This is not true. I stopped in to my local Pet Smart to set up appointments to get my cats groomed. And they DO NOT have groomers qualified to do cats. Or so this is what I was told. At this time they only groom dogs. I wasn't satisfied with that answer, due to the fact that they advertise that they do groom cats, and since it's challenging to find a groomer that does accept cats I was thoroughly disappointed.

I brought my bichon to the grooming department at Pet Smart and I was delighted at the result. I have such an awful time finding a groomer around Sioux Falls that knows how to groom a bichon and doesn't just do a chop job to get the pets in and out quickly. I go to Tabatha at Pet Smart now every time because she can make my bichon look like a bichon is supposed to look. I'm sure all the girls there do a great job, but I like my Lily to get to know her groomer and be groomed by her each time. It's a little more expensive than some of the other places I've tried, but it is well worth it. You get what you pay for.