Really do not like the way AT&T system works. I called the store and spoke with Kevin and you can't call the store and make an appointment. You have to go to their website ( if you can find the right one) which I could not, so I had to call AT&T and they do not set up appointments but one employee helped me and she had to make the appointment for me. I don't think customers come first at AT&T. My phone is due for an upgrade next month, but I am thinking of going to a different carrier and see if customers are rated first with them.