Rich refused to give my computer back to me. After getting him to agree to meet me, as he was never present at the store during normal business hours, he was very hostile and disrespectful. Yelling at me and reported that he further damaged my computer. Being a woman and getting yelled at by a man that promised me a service which he not only failed to deliver, but also presented himself and aggressive and unprofessional. I would caution anyone looking to do business here.

I needed to replace screen on laptop (versus my long-term temporary fix of attaching an external monitor). I had the new screen already, but couldn't figure out how to get everything apart. He kindly replaced it for me this afternoon in an hour's time. Reasonable fee for experience!