Verizon WirelessAdd to Favorites
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- HoursCLOSED NOW
- Regular Hours:
Mon - Sat Sun - Phone:
Main - 855-805-5200
Extra - 518-346-8540
- Address:
- 414 Balltown Rd Schenectady, NY 12304
- Category
- Cellular Telephone Service
- Payment Options
- Brands
- ipad, iphone, sony
Contact Info
Reviews
Bad attitudes. Terrible customer service. I saw that the last review was 2010, so I could see an update was needed. Nothing has changed. Staff are not interested in the needs of customers. They are rude and disrespectful. With 2 customers in the store and 5 employees, this "girl" could not be bothered to show me a phone because I wanted to exchange mine, not buy a new one. Also outrightly refused to show how to move Apps from prior phone. $1600 in new phones and $250 a month and she's refuses assistance. No one says a thing.
This was the first time I went to the Verizon Wireless store in Mohawk Commons. My experience going to other Verizon stores have all been positive - workers were friendly and professional, would help me with whatever I needed.
At this store, the Verizon worker behind the desk gave me no greeting, and no eye contact whatsoever. He kept calling me "you" and not ma'am. When I gave him an id card, he said it did not have sufficient information. I gave him another one, and he laughed and told me that card would not work either.
I was annoyed that my trip out to the store was a waste of time, and I left without a "have a nice day," "thank you," or any kind of appropriate acknowledgement. I hope that this worker's service is not the full representation of how this establishment deals with customers.