I recently used the trade-in offer from Pritchard's to purchase my dream piano, a Steinway & Sons Model O Chinoiserie English Style grand piano from the designer collection. I received the full purchase price back from the Essex upright I bought from Pritchards a couple of years ago. Not only is my new piano gorgeous and elegant, but the sound is phenomenal. I cannot stop playing it. It was in pristine condition upon delivery, professionally tuned and voiced. It is a great experience owning a Steinway, the best piano ever made. Every piano player should own a Steinway and Pritchards kind and knowledgeable staff helped my lifelong dream become a reality by being the proud owner of a new Steinway.

After spending most of my lifetime on an old upright, then a console and then a baby grand, at last I have my Steinway grand and I can check that off my bucket list. While my new piano has been in our living room for just two days, I have already played it for hours and hours. It is such a thrilling instrument in action, tone and aesthetics -- that its hard to believe this Model 0 dates to 1915; but your refinisher and technician made it look and sound like new with just the perfect amount of broken-in quality and patina to make it feel like a dear old friend. My sincere thanks to you and your staff for making this purchase such a blessed event. Come to the christening date to be announced.

Very knowledgable staff, good brand name choices to select from . Price was discounted and I got a free tuning in the house after my piano was delivered and the tuner was great .