Their service is absolutely great. We were on our way to our timeshare in Newport Coast from our home in the SF Bay Area. Our air conditioner compressor stopped working when we arrived at the Grapevine on Rte. 5. We found R&R using Yelp. Arrived at their shop at 3:00 PM. They went to North Hollywood to get the part and fixed the car in few hours after their closing time (5:00) while we waited. The repair worked and they did not charge us for anything extra for overtime, mileage charges to get the part, or anything else. I would use them for all my auto services if we lived in their neighborhood.

Poor customer service, does not return calls in timely manner. Charged >$200.00 more than usual and customary repair charges. Kept car a week one time for minor repairs. Incomplete repairs and had to go back again for followup. Had to go back again and again for repairs. Extra charges for repairs above original estimate.



A definite should stay away in my opinion, seemed like I always was put at the end of their repair queue with no adequate explanation of way it took so long. Paid a diagnostic fee for essentially nothing and then had to repair the car anyway for extra charges and diagnostic fee was nonrefundable. I feel this place is horrible.