I've given them several tries, but never leave feeling like my hair looks much better than when I walked in. Usually, friends don't notice that I just had my hair done after I leave there, and I miss that wonderful afterglow that I often have after getting my hair done. Once the cut even distroyed the teture of my hair. I asked the stylist NOT to use thinning shears on my hair, but rather cut in layers. She disagreed and although I left with thinner hair, it had a drab, lifeless look. I also don't like the a la carte, hair cut, blow dry service. I think they should just do what needs to be done to make people feel like they look good when they walk out the door and let that determine the "finish." They do a good job selling products. I have a full bathroom cabinet full of stuff that I don't really need.