In all the industry of people who do credit card processing this company appears to be the bad guy, the one that rip you off. They don’t have integrity or a clean business. Some things are hidden, they are not transparent on what they charge, their statements are difficult to understand and have errors. When I communicate with customer service I can’t rely on what they are saying. Over the last two months I have experienced their lack of knowledge, they don’t provide all the information I need before I get off the phone so I have to be calling back. I don’t recommend this company to do business with. As soon my contract is over I will definitely find a better processor.

Meritus Payment Solutions is a terrible company, DO NOT USE THEM, you will regret it. I am currently fighting an attempted $10,483.11 cancellation fee from. After 8 months of receiving very poor and inconsistent service from Meritus we went to another provider at a better rate and no reserve. After two months Meritus released the majority of our reserve ($10,483.11 but still owing us $1779.68). A few days later they attempted to take $10,483.11 out of our checking account,claiming this was our early cancellation fee. I of course stopped this payment. What a coincidence that this "fee" is the exact amount of our partially released reserve. I am working with HEATHER JOHNSON, a "collection specialist" that refuses to release the rest of our reserve and is also insisting we pay $10,483.11 because we canceled early. I have all the emails from her as proof. My next step is today I will be contatcting the Federal Trade Commission and the BBB, I am hoping to put a stop to this without getting my attorney involved at $300 an hour.



David

stay away from using this gang of thieves (not a business) customer service is not in their vocabulary.