The people are very helpful and they truly wanted to help me out the best they could. All my questions were answered throughly and clearly. The technical jargon can get confusing, but Jacki (the receptionist/secretary) explained everything! What's even better, is that Jacki remembered me the next time I came in! Its like I'm part of the family already! I didn't feel like I was in an automotive shop the waiting area was nice and clean... and so were the restrooms. They also have wireless Internet for me to use while I wait - a BIG plus! I just feel safe taking my car here and I HIGHLY RECOMMEND this place!!!