I am extremely happy and impressed with this company and their employees!! We had a significant leak somewhere in our around our house. We have American Home Shield so we decided to try them first. The company they sent out were able to narrow down the leak to our old water softener to the meter but told us they would have to dig up our years and essentially destroy our brick garden to find the leak OR we could just opt for a completely new water line to the house which also result in major trenching and costly repair. We called Shafer on the recommendation of my dad and they came out the next day we called. Within 20 minutes of detection work Ismael and his assistant Tina found the exact location of the leak!! The next day their diggers came out to prep the area and the day after that they came out early and fixed the leak within an hour!! The cost for the fix was not as bad as I expexted, considering the first company was going to charge $295 an hour labor for the first hour and $195 for every hour after. They were very professional and explained everything in a way I could Understand. I was also impressed with their office staff. I spone to two people a woman (whose name unfortunately I cannot Recall) and Adan! They were both lovely to talk to, didn’t interrupt when I was rambling on and the communication between appointments was excellent. They didn’t give me a 4 or 5 hour window like most companies do. They told me a time and showed up on time or even earlier! I HIGHLY recommend Shafer Services for your plumbing needs and ask for Ismael and Tina or Adan to talk to in the office for scheduling!!