THIS IS THE SAME RESPONSE WE SENT THE BBB. AFTER OUR RESONSE THEY DROPPED MR VALENCIA'S DISPUTE. -------------------------------------------------------------------------------- Mr. Valencia is completely and grossly misrepresenting this entire situation. I will be happy to answer Mr. Valencia points one by one. First, Mr. Valencia claims to have been charged $300+. This is not true. He was invoiced for one hour of diagnostics with tax and with other widely accepted industry charges his invoice was $112.99 of which he paid $100. Which claims "is all he had". I can forward "a screen shot" of his service file showing only one invoice. I can also forward a copy of his service invoice reflecting these charges. Second, Mr. Valencia claims we made his vehicle worse. This is also a misrepresentation. One of our employees who used to be a friend of Mr. Valencia towed his non-running vehicle to our shop at no charge. It left the same way we received it, not running. Third, Mr. Valencia makes several widely inaccurate claims about the time frame of these occurrences. Again, these are wrong. The vehicle arrived in mid May was diagnosed a few days later. After our repeated calls to Mr. Valencia to give him an estimate for the repairs he became agitated and it was our impression he felt the estimate was too high. We told Mr. Valencia we would investigate less expensive options, i.e. used parts or perhaps find a company that rebuild his ECU. We did ultimately find a used ECU with a much lower estimate. Mr. Valencia's Jeep then sat here with no contact for approximately two months. We finally did reach Mr. Valencia and told him we would have to start charging him for storage if he did not remove his vehicle. He did finally remove his vehicle in late July. After "short paying" his bill. Tuesday, October 23, Mr. Valencia came into our business and asked that we fix his cigarette lighter that he said we "********** up". That's how he started his conversation. Mr. Valencia