Whenever I visit the store they always gives 1hr waiting time and more over there is no display where we can check our name in the queue and hiw much time waiting time left. we need go every time and ask representative. No proper response and fast service. I had problem 3 times with my apple 6s plus. This is my first and last Iphone ever bought.

The staff was very helpful in replacing my ghost screen issue on 5s. Apple doesn't replace cracked glass screens, that is aftermarket companies that do that. My guess previous review the screen was already broke and the other review they probably went in without appointment. As I have been many times with appointments with store full and haven't waited more than 10 minutes to be helped.

Attention Attention Attention!

***WORSE APPLE EXPERIENCE*** Walked in there to ask for help with my volume botton and they took broke my cellphone screen. Asked them to fix. They simply wouldn't do it.