They said if we would bring the forklift in right now they could get right on it. We did that on Monday morning. After several calls, they took a look on Thursday and by Friday they admitted they didn't know what was wrong or how to find out what was wrong. I asked if he had checked the holding valve on the tilt ram. "Yes, It's OK" said Randolph. I had to pay $300 to get my machine back. It was apparently too much of a "science project". H-E Equipment in SLC diagnosed the problem as a sticking or intermittent holding valve and began repairs on second day. Our daddy taught me to buy the best and cry only once. I fell for the promise of instant service.