I Had J&J Shutters do my whole house in 2008. When I called back in 2013 I got Ken's World's Best Shutters. I needed to do a arch window that we didn't do in 2008. I called and made an apt. The following day I called to see if they were coming. They didn't have me written down.Once he got here he tried to sign us up on another business he does combining bills to save money... Really???Ordered the shutter March 15, 2013 paid half down. I was told it would take 6 weeks. As of today June 12, 2013 I still don't have the shutter. I have had to call several times asking about it. They haven't called once. Told me he would have them to me last Monday. Today Wed I had to call again. Now scheduled to come Friday. Let's see if it really happens.My suggestion go somewhere else. Service is horrible here.