Depressed Afterwards When you think of Best Buy you think of awesome electronics and great accessories. Maybe, but I will now think of some of the most troubling customer service I ever experienced. Now, when I see the Best Buy logo, I can't help but to feel a little depressed and afraid to go into their stores. I bought headphones. They worked well for six weeks. Then the inevitable happened, but the inevitable shouldn't appear that quickly with good products. The slip on plastic ear buds are not replaceable, because as the agent at the counter said, "no one ever wants to replace those, they always want to buy new headphones." "You can always try another company." Okay, I'll probably feel better if I do.

The worst customer service I have ever experienced in my whole life of retail. How is it that you can pay cash for a 52inch samsung television take it home,take it out of the box plug it in and nothing!!!! so load it back up and have it back to the store within 3hrs and they acussed US of breaking it because the box was not damaged and the tv was. How can they say that I am a dishonest person,thats like me saying they are the ones who broke it and they sold it to a customer to save their own hide. Now they are going to throw the t.v. out and keep MY money they think anyway. SEE YOU IN SMALL CLAIMS