We have subscribed to this paper for many years, during which time we have watched the paper shrink, proofreading disappear, quality of articles decline, and customer service become truly terrible. Deliveries often late; papers too water soaked to read; temporary holds resulting in no papers on days we wanted them and papers delivered when we wanted them held; and being billed extra when we had vacation holds rather than receiving a credit. We recently decided we did not want to deal with all that anymore and have been making attempts for the past five days to cancel our subscription. My husband and I have both attempted to contact customer service, taking up hours of time we would prefer to spend on more productive activities. We have tried chat, telephone, and email. We have been ignored, transfered to sites trying to sell things, and hung up on. We will get our bank to cancel all further automatic payments to the Statesman Journal; but we are really entitled to a credit for the remainder of this billing cycle and we do not want any more of this terrible paper delivered. We are currently subscribing to a real newspaper. I would not recommend the SJ to anyone. I have heard other people complaining about their bad experiences with SJ so I know we are not the only ones having problems with them.

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