This theatre was my go-to theatre of all time due to its reasonable prices for tickets and concessions. I've never had any trouble with any staff or movie screening and have even looked past the boxes stored at the front of theatres, etc.



Kind of disappointed with my experience today. Don't ever lose or accidentally drop your wallet because they will not let you reenter to find it and they will not send an employee in to search for it. The employee was really unwilling to work with us. He was rude and loud which made a big scene. We are not the type of people to make a big scene or fuss about anything but losing a wallet can be scary. I have never been treated like that before. Don't support this theatre.

We have been going to this theatre for years but when we went on Saturday, January 2, 2016, we had such poor customer service that I took the time to complain on their "contact" tab on their website. Got a response today that I find to be totally flippant and disrespectful. They should be ashamed! We will not be returning, that's for sure!



HERE'S MY E-MAIL WITH THEIR RESPONSE:



MY EMAIL: Took our family to a movie this morning. 11am matinee. Got there at 10:20. Your sign said you open 15 minutes before 1st show. Didn't it used to be 30 minutes?



THEIR RESPONSE: No.



MY EMAIL: Anyway, 1st show was at 10:40am so the ticket office and doors should have opened at 10:25. It was more like 10:35



THEIR RESPONSE: According to the sales logs, the first sale was wrung up at 10:30:29am - so this is incorrect. Your watch must be fast. MY NOTE: I USED MY CELL PHONE FOR THE TIME AND SO DID OTHERS AROUND ME. WE WERE ALL COMMENTING HOW THEY WERE 10 MINUTES LATE SO DON'T KNOW WHO THIS TIMESTAMP CAN SAY THIS TIME...



MY EMAIL: and a whole lot of people lined up waiting for ticket window to open, being told by an employee (plus 2 large signs posted) it opens 15 minutes before first show yet it was well past that.



THEIR RESPONSE: It is New Year's weekend. Of course there was going to be a long line.



MY EMAIL: Finally it opens 10 minutes late then we go to get popcorn and the 2 employees at the concession stand were so lethargic and disinterested acting it really was a poor reflection on the entire facility especially after the mess of even getting into the building. People in front of us in line told everyone it is always that way. I find it hard to believe you would like to maintain a reputation like that. I HIGHLY recommend you look into this and kick start the New Year by training your employees to be more professional and to stick to your own theaters' rules. Not a good experience today.



THEIR RESPONSE: I'll discipline the employees.