BUYERS BEWARE: I ordered a custom made marble fireplace from Zach at the Gatz on 3/20/2014, one (1) year ago. The Gatz received the fireplace shipped in from China, upon which one piece was cracked. I was offered $100.00 off for the mishap with the guarantee that they could fix it without ever noticing the crack. The Gatz then shipped the fireplace to us, upon which we opened the crate and immediately noticed that two (2) more pieces were cracked and the piece they had repaired was sloppily mended, with the crack still showing. I contacted the Gatz the day of delivery, as instructed, with my findings. Katherine apologized and said Zach would be in touch. As of today, March 25, 2015, the cracked pieces have not been replaced or repaired and I still have an unfinished fireplace. The Gatz has done absolutely nothing to resolve this matter, so I contacted my credit card company hoping to dispute the final payment of 50%. Zach at The Gatz, disputed my chargeback, claiming that I, THE CUST