On a Wednesday, my wife made an appointment online to have Integrity tires installed on the following Monday for $79/tire. According to Goodyear's website those tires should be in stock at any location given 48 hours notice. On Monday this location made my wife wait 2 hours before obtaining the tires we ordered. Those tires did not fit. Instead this location sold my wife the Fuel Max tires. After keeping her their for two hours Goodyear explained what happened and suggested they install the Fuel Max tires. The Fuel Max tires, surprise surprise, were the most expensive tires they prescribed for our vehicle at the time. That day, after I got off of work, I called up this location and wanted the difference refunded. The store manager explained that he split the difference with my wife and that he could do nothing else. He refused to refund the difference, offer store credit or allow a refund in full. The biggest problem I have is at the time my wife made the appointment the Fuel Max tire

knowledgeable, courteous, quality, speedy-----great service

When 2 of my tires blew, with 3-4 weeks of each other, Robert McKay and whoever was working in the back those nights were very professional. They couldn't stay open and wait for me to come in, but when I arrived they did not rush me out, they stayed and tried to fix my tires, and when they could not be fixed, Robert did not pressure me into buying an expensive tire, but what I needed at a dissent price, and when I needed to wait for my father, who helped me remove the tires from my van, Robert allowed my to stay inside the store after closing time for my father to return. It was after 7pm, dark and it started raining or sleeting. Robert even lent me his flashlight, and let me keep it overnight so we would have light to change the tire with.