Thanks to the man who posted about the warranty sheets! They have not been giving us the warranty sheets anymore either, only stamping the date the check up was done. We used to get the sheets but haven't for about 3 years. Interesting to know that Kay's likes to deceive their customers. After another deceptive experience with them, I won't shop their again!!!

Took my wedding ring set in for 6 month inspection, which had to have multiple repairs done the first year. Sales lady said we have 2 specials a necklace or ring. They are $40.00 each and that includes the repair warranty. I took the bait and bought one of the necklaces. She said I will put the receipt in with the warranty. When I got home I looked at the receipt it showed that the necklace was actually 19.99 and the warranty was actually 19.99 and it doesn't cover any of the stones. Now why would I pay 19.99 for a warranty on a 19.99 necklace!? I wouldn't have if it had been explained that way, especially one that doesn't cover the stones only the chain. So I called the store manager 2 days later and questioned the whole deceptive sales tactic. She told me that the necklace was actually on sale for $50 and that the clerk screwed up. Baha!!! That I actually got a terrific deal. No Kay's you screwed up! We have bought several expensive pieces at Kay's but will not shop there again!!

Absolutely terrible place to do business. I bought my wife's wedding band and engagement ring there, had the 6 month inspections done on a regular basis. One of the center diamonds chipped and now they won't replace it saying that the inspections weren't done in accordance with their lifetime warranty. The problem is that they never gave us the sheets saying the inspection had been done. The manager is a very rude woman who won't listen or accept that her employees screwed up and now it's going to cost ME over 400 dollars to fix their screw up. Not only did they sell us a flawed, inferior diamond in her ring, but my supposed unscratchable tungsten ring has scratches and stains all over it. I will NEVER recommend this place to anybody. Inferior jewelry that is over priced and terrible employees.