Rating for my girlfriend. Took her car once in January for an oil change and it was fine. Took it back two weeks ago, and they apparently didn't tighten the oil filter right. A week and a half later it FELL OFF (vibrated off) and the oil pressure light came on. Pulled over and the car died immediately, had to leave it on the side of the road for a day. I called them the next day and luckily she had the receipt. The guy who changed the oil came and put a new filter on and filled it up. LUCKILY the engine wasn't totaled. However, that guy was just trying to save his ass. Didn't talk to a manager or owner or anything. He was relieved the engine wasn't dead and sent my girl on her way. However, this SEVERELY shortens the life of the engine. I wouldn't be surprised if it died in a few months, and then Oil Exchange isn't obligated to do anything. Very very stupid freaking mistake. I will never go back there.

CRACKED/OVER TIGHTENED MY FLUID DRAIN PLUG ON MY TRANSFER CASE. GUYS WERE VERY EVASIVE ON HOW IT HAPPENED, THEY DID REPLACE THE CASE AT THEIR CROWN POINT LOCATION, WHICH IS DWR AUTO TIRE AND REPAIR. TOOK A LONG TRIP TO GEORGIA AND MY GEARS WERE GRINDING. HAD TO LEAVE MY TRUCK AT THE CHEVY DEALERSHIP IN GEORGIA. CALLED DWR TO TELL THEM OF THE SITUATION AND, OF COURSE, THEY DENIED THAT ANYTHING THEY DID COULD OF CAUSED IT. DEALER IN GEORGIA SAID MOST LIKELY THE WRONG OIL WAS PUT IN MY REAR DIFFERENTIAL! TALKED TO THE OWNER ,WHO OF COURSE DENIED THAT COULD OF EVER HAPPENED. THEY COULD OVERTIGHTEN A PLUG BUT NOT PUT THE WRONG OIL IN MY REAR DIFFERENTIAL! YEA, O.K. CALLED TO LET HIM KNOW WHAT THE DEALER FOUND AND OF COURSE LET ME KNOW THERE'S NO WAY OF PROVING THAT BUT WHAT A COINCIDENCE. DAYS AFTER MY REAR DIFF IS GRINDING. OWNER HAS POMPOUS ATTITUDE. NO APOLOGIES FOR THE TRANSFER CASE FROM HIM. HE MENTIONED IT HAPPENS ALL THE TIME AND ALSO MENTIONED REAR DIFFERENTIALS GO OUT ALL THE TIME. I NEVER HAD AN ISSUE WITH THAT AND PULL A HORSE TRAILER. HE IS VERY CONFRONTATIONAL. THE DAYS MY TRUCK WAS UNDER OBSERVATION HE JUST KEPT DENYING HAVING ANYTHING TO DO WITH IT. EVEN BEFORE WE KNEW WHAT WAS WRONG. DON'T YOU THINK AS AN OWNER YOU WOULD SAY, LETS WAIT AND SEE. PERSONALLY GET THE FEELING HE THINKS HE IS THE AUTO GOD OUT THERE. WELL HE'S NOT. WOULD NOT EVER LET THAT PLACE CHANGE MY WASHER FLUID. GO AT YOUR OWN RISK. I SEE DWR HAS A RATING OF ONLY 21/2 STARS. SHOULD OF LOOKED THEM UP PRIOR TO THIS. I GIVE THEM NO STARS BUT YELP REQUIRES ONE.