I own a small shopping center on US1 and the backflow was leaking bad, it was a Saturday as well. I called these guys, left a message and they called back in 10 minutes. He was there fixing my problem in less then 30 minutes and gave us a great price too! Thanks

Pacetti Plumbing required a $5,000 deposit to order a new backflow preventer. Nearly 2 years went by with nothing. Repeated excuses blamed their supplier. We cancelled the order and requested a full refund.



They have refused to return our $5,000 and are not returning calls or mail.



We have to file a claim in small claims court to collect our deposit.

My experience with Pacetti's Plumbing was quite different than what was posted earlier. The guys arrived at my house in a timely manner. I think they were here for about 15 to 20 minutes and resolved my plumbing problems. I would not have a problem referring this company to friends or family members. The guys were very competent and thorough.

Pacetti Plumbing carelessly create problems and cause significant damage. They do not respond to requests to correct. Don't be fooled by Mr. Pacetti's smooth sales approach.







PACETTI did a complete re piping of our home, created many big issues:







1. Slid (rather than lifted) a chest of drawers, deeply gouged our new yellow pine bedroom floor. Mr. Pacetti admitted doing this at the time when I pointed it out to hom (gouges went from original wall position to the legs of the chest of drawers, so he had no way to deny). He promised to have a floor expert repair. Now claims "normal wear and tear."







2. Hot and cold water reversed on guest shower. Promised to repair, has not done so. Scalding potential.







3. Stood on top of A/C air handler in attic, bent in top, broke seals, collapsed insulation into blower motor. I noticed it when investigating a noise. New pipes Pacetti installed run above the end of the air handler. He has not reimbursed significant cost of the repair. Claims damage must have been done by somebody else standing on top of the air handler.... Nobody else had been in that attic.







4. Connected large water pipe from street to large pipe entering the house with a much smaller pipe, out of sight under ground. I discovered this when insulating the pipe entering house. Pacetti says I am a "nit picker."







5. The re piping necessitated moving attic insulation for access. Except where easily visible, Pacetti did not put it back in place leaving large ceiling areas un-insulated. (I crawled around in attics and put most back where should be),







6. In attic areas not readily visible, few/no clamps securing new pipes to beams, pipes are loose. Not sure if this will eventually cause a problem.







7. Broke faux marble whirlpool removable front access panel. Of course things like this happen, OK, but Pacetti never even said he's sorry, Simply sheet rocked over it, so no longer any access without sawing a hole.







8. New powder room toilet now takes 2 1/2 minutes to refill. Used to refill in 30 seconds just like same toilet still does in adjacent bathroom. Says we need a new toilet....







9. Connected a new hose bib outside the whole house shut off valve, so there's no way to turn off in case of a problem like bursting from freezing.







Do your self a favor, select another plumber. You do not need the headaches. And Pacetti is very expensive, $7,400 for three days of plumbing work, plus another $1,200 to repair sheet rock. Because we thought Mr. Pacetti to be a man of character, we paid him in full the day the job was done. BIG mistake.

Do yourself a favor select another plumber for your needs because this is not the one to use. It was an all day affair to replace simple faucet!

Could not provide same day service when they were called around 12:30 PM,so booked an appointment the following day and explained it was a leaky faucet and may need to be replaced, when the service appointment time came and went I called the office. I was told they had booked a bigger job and pushed my appointment back without even a phone call. 45 mins later a rep showed up and was on site for 15 mins, he would be right back because he did not have the part on his truck for the faucet nor did he have a replacement faucet on his truck. Which I had explained to the office when scheduling the appointment and was ensured they carry would carry the part or the replacement on the truck and it would be on their work truck. Otherwise I would have purchased a faucet and had it waiting from them when they arrived for replacement. About an hour went by so I called the office and was told the rep could not be reached he could have went to lunch but the woman would call me back and let me know an update. Of course you guessed it. No phone call. Ok so now a total of 3 hours later, since he left. I call the office again. I was then told she could not reach the service rep/ plumber he must be on another job but this time she would call me back. A few minutes go by and then I received a call, yes he went on another job and she could not say when he would be back or even if it would be today. He tried to call me back and had the wrong number, so he was not sure I was still waiting for him and they did not bill for an additional service call in case, I was not home when he chose to return sometime in the afternoon. Of course she called on the very number she originally claimed was the wrong number but when I began to point that out the woman state she doesn't lie and hung up on me. So clearly this company either doesn't monitor the whereabouts or the workload

of their service reps /plumbers or they do and string their customers along while your pipes are leaking and they keep billing.



When it call came out in the end, he had never gone to pick up the new faucet as of 4 hours later since the time he stated he was going to get the replacement and be right back, so another plumber showed up from their company and 26 mins later the faucet was replaced.



All this just to replace a sink faucet, I can not image them on a larger job.

Great Service Company. Always does quality work!