If these people lived in England they would be characters from the book "All Creatures Great and Small." Super clean smelling and organized office conditions. A yellow tabby, "Cozmo," that will greet you and give you a paw massage! Very friendly, professional and earthy staff. Their excellence with animals has been a main stay in my critter rescues for years and their prices are great. Yesterday I went to pick up my Golden Lab after tumor removal and the office was PACKED with pet owners that love and trust this place as much as I do.