Russ McLaughlin of Consumers Referral Service is customer-focused and very informative. He and his crew worked on my bathroom remodeling project - They were always on time, professional and conscientious about their work. Russ answered all questions and promptly addressed any issues that arose. He was very helpful, including doing work above and beyond the original project. I would highly recommend Consumers Referral Service to anyone who needs work done in their home.