We took in our son at beginning of school year for an eye exam follow up (he failed the school exam). I was really hesitant and explained to them that our 6 yr old was very fearful of doctors and forwarned them he would not be a "happy camper". As expected our son did not cooperate at all and the appointment was going long. I expected them to give up and send us home BUT they were VERY PATIENT and really made every effort to comfort our son and allowed him the time to relax and complete his exam!!! We were there for several hours and they never once told us we needed to give up! They were calm, polite, and VERY understanding. Once, he successfully completed his exam, we were walked over to select his eyeglasses. There he was treated like a "mini-adult" and picked out a really great pair of glasses (nice kids selection). We had a very happy lil' boy :)