I was doing a google search and saw the other recent complaint on this gym, the Roseville Health and Wellness Center in Roseville, CA and I had to respond. I wish I had seen the other one sooner. I was a member of this gym until last month. The best personal trainer there, Breann Zweck, was treated so badly and lied to by the manager that she was forced out. What they did to her was terrible and if they did it to one of their star trainers, they would do it to members. And they did. I tried to quit, because without Breann, it wasn't worth staying. They owed me for some personal training sessions that I paid for and had not received and I asked for a refund. The same manager gave me the run around and first denied I was owed. When I pressed the issue, she finally agreed to give me my refund. And I waited and waited. Every time I contacted her, it was the same "checks in the mail" sort of thing. Finally, after much frustration, they paid me. If I hadn't been so forceful, nothing would have happened.
I agree with the other poster. There are many other gyms in the Roseville area that can provide more honest customer service. Use them as I have joined another and am much happier and at ease.