GRANITE MR LLCAdd to Favorites
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- Hours
- Regular Hours:
- Phone:
Main - 410-325-5000
Extra - 443-559-0981
- Address:
- 7511 Pulaski Hwy Rosedale, MD 21237
- Email:
- Links:
- Categories
- Granite, Marble-Natural, Tile-Contractors & Dealers
Contact Info
Reviews
Thank you for my beautiful black galaxy countertops. It looks wonderful. It was great working with you guys! I definitely recommend this company.
Terrible experience: They did my kitchen top. Apparently a small piece was broken out and simply glued on becoming more and more visible every month. They did not show in time for the first appointment and then just took a photo. Second time they did not show at all and when I called the manager had decided not to touch this. Find a more reliable shop!
I called Granite MR one day prior to coming there and was reassured that they had a granite remnant of that particular size and color that I needed for my project. On Saturday, I finally got there after a 40-minute drive only to find out that they did not have the color I needed. I was offered, though, to have it cut from a new slab for a triple price. I expressed my disappointment and asked the guy who spoke with a thick accent to make sure they do not provide their customers with misleading information in the future to avoid wasting time. Instead of usual apologies, I was rudely interrupted and told: “you are that type of a customer. Get out of MY store”. I am sorry, but I gave this guy an F rating for his customer communication skills. Guess what I heard in return? "F… you!"
Wow, what a conversation. I truly experienced the difference just as stated on their website.
If this guy is indeed Granite MR owner, I am surprised he is still in business. If this is the way they treat prospective customers, then I can imagine how they resolve issues with unhappy/dissatisfied clients who already gave them their money.