As a prior customer, when I recently had water damage, I reached out for a replacement estimate for the damaged cabinets. I also mentioned a shelf was bowing and at least 3 of my doors were all cracking in the same place. Given the fact I had notified them previously about the door situation, I expected some type of arrangement would be made. Instead, I was informed of the full price for the doors and was told the shelves used to be made of particle board so they were known to bow but they use solid wood now so again... full price replacement cost. I emailed the sales rep Simon at least 6 more times attempting to ask other questions... of which he responded to none! Today I stop in to pick up my cracked door I left for inspection. While there I inform the front desk woman how extremely dissatisfied I was with Simon's service. Her response was "yeah, ok" and a shoulder shrug. How appalling!!! Never again!!! POOR SERVICE!!!