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The NEW Trend Motors VW.It's like nothing you've ever seen!
- HoursCLOSED NOW
- Regular Hours:
Mon - Thu Fri Sat Sun Closed - Phones:
Main - 973-625-0100
Fax - 973-625-1125
Trend Motors Used car Center - 973-625-0900
- Address:
- 221 US Highway 46 Rockaway, NJ 07866
- Email:
- Link:
- Categories
- New Car Dealers, Auto Oil & Lube, Auto Repair & Service, Used Car Dealers, Wholesale Used Car Dealers
- Payment Options
- Brands
- Volkswagen
- Location
- The NEW Trend Motors VW is located on the same property the dealership has been since 1965. VW store is located at 221 US rt 46 west (just slightly west of Franklin Rd.) Our Super Used car Center is only 1/2 miles east located at 81 US rt 46 west in Rockaway NJ 07866. www.trendmotors.com
- Amenities
- Wireless internet,fresh coffee , big comphy leather chairs and a HUGE flat screen TV while you wait for your no appointment needed oil change. We service VW and all other brands. Great prices on tires and front end alignment.HUGE VW parts boutique.Great very high quality detail shop for all brands. www.trendmotors.com
- AKA
The NEW Trend Motors VW
Trend Motors Ltd
Trend Motors Used car Center
General Info
Trend motors is a FAMILY-OWNED automobile dealership that provides NEW and PRE-OWNED & Used cars. Trucks. Vans. Wagons and sport utility vehicles for clients in rockaway in NEW Jersey. The dealerships NEW volkswagen models include the CC. EOS. Golf. GTI. JETTA. PASSAT. ROUTAN and TIGUAN & Touareg. It offers a variety of vehicle parts and accessories. Trend motors also provides financing options through various certified lenders. The dealership offers PRE-OWNED vehicles from most makes. Such AS ACURA. Chevrolet. Audi and cadillac. In addition. It manages a service department that provides OIL change and scheduled appointment solutions. Trend motors offers CAR wash and shuttle transportation services.
Contact Info
Reviews
I went there knowing what I wanted and got exactly that. Got a cheap used car there, under 3k, spend $500 on additional repairs and, did put some heavy miles on it over the next 3 years. Then sold it for 2.5k.
I had a very strong brand preference towards Volkwagen before my encounters with this dealership, however; that has been tarnished by my terrible experience at the new trend motors.
After I handed them my deposit, they stopped doing their job. I was unable to drive the new car that I had purchased, had already started making monthly payments on, and at I was making insurance payments on, for over 2 weeks because of their lack of organization and sheer disconcern for me as a customer.
Dragon, the salesman, and Dana the office worker, took no responsibility for the mistakes that were made on their end. It was an overwhelmingly disappointing experience because of the poor business manner at this dealership.
I conveniently did not receive the survey that all Volkswagen customers are supposed to get after making a purchase.
I strongly discourage anyone in the market to purchase an automobile from working with this dealership.
Horrible customer service, even worse service department. I was told that as part of my purchase, the first 5 oil changes were free. No. The service writer had no problem explaining that the salesmen lie about free services all the time, but did honor the first. The mechanic left a tool in my hood, breaking the latch, so it had to go back. During that repair, they lost half the bolts for the engine shield and used double sided tape. I went over a speed bump the next day and tore it off the car. Their response? "Prove we did it." Waranteed headlights were improperly installed and the lock bolt was stripped--again "prove it," along with breaking the hood release under the dash. I had to bring it in for recall work and received a $2800 repair estimate for repairs that my vehicle "absolutely needed, or I was either going to kill myself or someone else." I'm a mechanic, but was not allowed to see the problems. Stay away. Stay very far away.
I always have a great experience at Trend! They made my purchase easy and fun, and the service guys and gals are amazing. Thanks!
Very disappointed in the lack of customer service I've received from Trend Motors.... I made a "good faith refundable deposit" on a car I was considering and after finding something else, I've been getting the run around trying to get my deposit refunded for two weeks. My paperwork has been "misplaced" twice, and now apparently I am waiting for their backed up billing department to process the refund. Funny how it only took about 30 seconds to process the deposit, but it takes over two weeks to get it refunded. Buyer beware. My salesman was great, but this fiasco after the fact sure is not......
They have great cutomer service