The truck smelled like cat urine and the location has their phone locked away in the back so they can't hear it/don't have to answer it. Customer service is obviously not a priority here.

Being students at RIT we had to find good, affordable, safe self storage for the summer. After calling nearly all the places in the city of Rochester we finally found High Falls Self Storage! One phone call and the manager, Matt, had us sold, rented a U-Haul and moved in within 4 hours at a price that was lower then the lowest price for just the storage unit alone at the other places. No deposit, No additional fee's, this place has security and is very cool! We have told many of our friends about this place and intend to use it for next summer as well!