My husband had set up an appointment to have our boat winterized and oil changed before winter started. I brought it in for the appointment with a front desk worker having no knowledge of what I was talking about. After a minute or so another person came along and starting filling out some paperwork with some knowledge of what I was talking about. I dropped off the boat and waited 6 hours to hear back until I finally decided to call and got an irritated/rude personality on the other end. I was put on hold. When the person got back on the phone they informed me they had no idea where the paperwork or the person in charge of doing the work on my boat was. The only person who knew what was going on wasn't going to return for 1 hour and they would contact me after that. The person on the phone then asked once again who I was which was insulting. At this point wouldn't bring anything back to Al's Specialty Marine.