Your employees told me no refund, no exchange on earrings I bought for a friend even though the 1st pair broke within an hour of wearing them and then the 2nd pair was missing a stone on the same day of purchase. Michigan law states retailers must refund defective products yet your employees refuse. Your store in Rochester does not post signs explaining your return policy. It's not until you have all ready made a purchase that you find out your stores have a HORRIBLE return policy. Anyone else having this problem can file a complaint with the state...michigan gov/ ag (online complaint form)