I am a local event planner and decided to do something really big and special for my sons first birthday party. I emailed First Class Balloons on to request a quote for a 8 x 8 balloon arch & 2 columns that would be useful for a minimum of 4hrs outdoors. I did my research and even reached out to other companies who advised their work was not guaranteed for outdoor conditions. First class advised they could do it, provided pricing, and I completed payment over the phone. I confirmed twice via email that this was for a 4 hr outdoor event.

On the event date during the set up the gentleman who put everything together left without advising that the work was even completed. Within 10 minutes of his departure the entire bottom sections of the arch were popped and that’s when I noticed that this arch that was intended for outdoor use had no structure. It was a string held down by 2 cardboard boxes with bricks inside. I immediately called and text the only number I had available for First Class Balloons SEVERAL times. No answer, no return call. I worked with them previously, and I know they answer calls on the weekends and have access to the business line. I was ignored.

The balloons were the decor for the party. It was the statement piece. I spent $440 on balloon decor that was on the ground before my guest even arrived. (One of the selling points was that they will be set up and out of the way an hr ahead of time so in all it was about an hr before the arch was on the ground) I hired a balloon company to be the expert on balloons. You can purchase a balloon column kit from Amazon for $20 and it would have provided structure so that with every wind the pieces were not hitting the ground and popping more. It’s obvious these pieces were made for indoor use as it only relied on the helium to keep it standing. A basic google search lets you know helium balloons and heat don’t mesh well and it was 90+ degrees. At the end of the day I did not get what I paid for.

I sent a lengthy email detailing how upset i was with the quality and all I was told was they events for Capital One and other big name companies and have no problem. I told them I was an event planner and i was asked “why didn’t you do The balloons yourself?”

Rude, unprofessional, and unworthy of a dime. I was contacted by Mr. Thompson who stated he was the owner. He said he was considering working with me however due to my bad review he would not any longer. I am now going to file a complaint with the BBB. Please beware of this company.

After disputing the transaction with my credit card company my full payment amount of $443 was returned. No thanks to any help or assistance from ANYONE at First Class Balloons.

4 months later I have received a voicemail threatening legal action if I don’t remove my review. I 1000% stand by everything stated as it is the TRUTH and reflective of my experience. Hopefully my review will spare you this drama.

great service