They are always friendly. Easy to get in as a walk-in hair cut. Just the last two time I have went; the ladies just were not confident on the cut. I even took my 16years old niece n she just wanted a small side shave n a bob....they wanted us to show tons of pictures and kept asking if it was ok to shave. At that time I also got a shave; but more than my niece. Again my lady was hesitant. This newest stop I wanted more of a pixie with the shave. New lady; kept saying she didn't know how to do what I wanted. Again showed 3 pics of the haircut I was interested in. Then she made a comment about my previous shave was too high....umm your place did it. I know every hair is different n I am not going to walk out looming like Gennifer Goodwin. But if you do not think you can do it; then let a different stylist do it. Ask if I mind waiting til one is available. 'Modern' hair care n they don't feel confident enough to do the modern styles... hair turned out cute after I went home n styled it n put product in(which they don't do; multiple types they haf me get up out of the chair n leave with damp hair). Not a bad place. Friendly.....just not as good as they were about 5-6 years ago.