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24 Hrs Road Service - Serving the Marine Area
- Hours
- Do you know the hours for this business?
- Phone:
Main - 510-776-5520
- Address:
- 3151 Regatta Ave Richmond, CA 94804
- Category
- Towing
- Services / Products
- Towing Service, Jump Starts, Battery Replacement, Gas Refill
- Neighborhood
- Marina Bay
Contact Info
Reviews
Scam!!!!! Avoid
Used them through "Help Point" from Farmers insurance. They couldn't find a tow service available until the evening, they went though many and then found "Fast Tow" out of Richmond. The cap my insurance covers is $150 and 55 miles, anything over that is out of pocket. Our distance for drop off was 47 miles. They still wanted to chRge $15-20 in overages. Ok, no problem we say. He showed up 40 minutes late, then said he was only suppose to drive us 10 miles and he wanted $275!! What?!!! Called insurance co again they said NO, they should tow us for $150 plus the $15 out of pocket. After an hour of back and forth with his boss and my agent he left...stranded we called Help Point again and they offered to pay an extra $100 to them to come back and tow us since there were no other tow services available until late. So they were getting $265 to tow us since it was now 5;00 pm and we were there waiting since 1:00. He came back, didn't talk to us or get the keys and left with our car. Then four hours later calls us, says he can't find the location and wants $65 more once he finds the location....can you believe it?? We called the Help Point again and they contacted him again ( his boss no longer talking to our agent) he insisted on more $. They to,d him NO and drop off the car as contracted. He then called me, asked for more $ when I said no, he said then I'm keeping your car! What a nightmare!! It's now 11:45 pm! Four supervisors from Help Point then took over, called him threaten police involvement and breach of contract violations and not sure what else but there was yelling involved, and they got him to take our car to the distinction ( mechanic) as contracted. They are SCAMMERS! Don't use this company!!
Those guys are great, I have my car towing by this company price is honest and service on time..
Also they me pay coffee too, plus a stand comedy inside the truck...so funny
Great towing service. Friendly guys. My car broke down in Berkeley, I call them and they had a driver in the area. Sweet! Will definitely keep them in mind should I ever need towing.